AI Support Agent
Intelligent customer support via chat and phone that automatically resolves 80% of all inquiries – around the clock, in 50+ languages, with instant responses.
Set up AI Support Agent
Create knowledge base
Upload FAQs, documentation, and website content to train the AI with your knowledge.
Connect support channels
Activate chat widget, phone, or email – the AI is available for your customers on all channels.
Define escalation rules
Specify when and how inquiries should be forwarded to human agents.
Integrate ticket system
Connect Zendesk, Freshdesk, Intercom, or your CRM for automatic ticket creation.
Activate analytics
Monitor response times, resolution rates, and customer satisfaction in real-time.
Benefits of an AI Support Agent
Instant responses
Response time under 2 seconds. Customers receive qualified answers to their questions immediately.
Knowledge base integration
Train the AI with FAQs, documents, and website content for automatic, precise answers.
Intelligent escalation
Complex inquiries are automatically handed off to staff – with complete conversation context.
“Since we started using SenseResponse, we resolve 80% of all support inquiries automatically. Our team can finally focus on complex cases.”
— Michael Braun, Head of Customer Success, TechStart GmbH
Server location
We host our infrastructure in Germany and the EU. This makes us one of the few GDPR-compliant solutions for AI assistants.
24/7 Availability
Your AI assistant never sleeps. Available around the clock, every day of the year, without breaks or holidays.
Transparency matters
We only store absolutely necessary data and can delete all your data in real-time upon request.
Integrations
Your AI support agent integrates seamlessly with your existing helpdesk and CRM systems.