AI Secretary
Your virtual reception for phone and chat. The AI greets callers and website visitors professionally, qualifies inquiries, and routes important requests to the right person.
Set up AI Secretary
Set greeting & voice
Choose a natural voice for calls and customize the chat greeting with your company name.
Configure routing rules
Define which inquiries get escalated, which get noted, and which get answered automatically – for both phone and chat.
Fill knowledge base
Upload FAQs, employee info, and responsibilities so the AI can answer all questions on any channel.
Configure escalation
Set up phone forwarding for urgent calls and live chat handoff for complex chat inquiries.
Test both channels
Call the AI and send test chat messages to make sure everything works correctly.
Benefits of an AI Secretary
Professional reception
The AI answers calls and chat messages with your company name, captures concerns, and prioritizes by urgency.
Smart routing
Urgent matters are routed to the right person – phone calls forwarded, chats escalated to live agents.
Unified inbox
All inquiries from phone and chat are documented and sent to your email or CRM with complete context.
“SenseResponse has revolutionized our phone accessibility. We no longer miss inquiries and can fully focus on our clients.”
— Attorney Thomas Fischer, Fischer & Partner Law Firm
Server location
We host our infrastructure in Germany and the EU. This makes us one of the few GDPR-compliant solutions for AI assistants.
24/7 Availability
Your AI assistant never sleeps. Available around the clock, every day of the year, without breaks or holidays.
Transparency matters
We only store absolutely necessary data and can delete all your data in real-time upon request.
Integrations
Your AI secretary integrates seamlessly with your existing systems like CRM, calendar, and communication tools.