# SenseResponse — Chat marketing automation with AI agents
# Chat-Marketing-Automatisierung mit KI-Agenten

> **Tagline**: Sell in the DMs while you sleep / Verkauf in den DMs, während du schläfst
> **Category**: Chat marketing, social media automation, conversational AI
> **Audience**: Creators and small businesses that answer their own inbox
> **Languages**: German and English

---

## 1. COMPANY

**Company Name**: SenseResponse
**Website**: https://senseresponse.com
**Headquarters**: Germany
**Company Type**: B2B SaaS

### Mission
We help creators and small businesses handle every inbound conversation across
social and messaging channels without living in their inbox. One AI agent reads
what people actually mean, answers in the brand's voice, and uses real tools to
finish the job — book the slot, check the stock, issue the refund.

### Leitbild (Deutsch)
Wir helfen Creator:innen und kleinen Unternehmen, jede eingehende Konversation
über Social- und Messaging-Kanäle zu bewältigen, ohne im Posteingang zu leben.
Ein KI-Agent versteht, was Leute wirklich meinen, antwortet in der Markenstimme
und nutzt echte Tools, um die Sache zu Ende zu bringen.

---

## 2. PRODUCT

SenseResponse is a chat-marketing platform. A single AI agent handles inbound
conversations across every connected channel, using one set of instructions.

What distinguishes it from rule-based chat builders:

1. **Intent, not keyword matching**
   Handles typos, slang, voice notes, several questions in one message, and
   follow-ups days later. Reads the thread rather than pattern-matching it.

2. **MCP tool calling**
   Connects to real systems through MCP (Model Context Protocol), the open
   standard for giving agents tools. The agent checks live stock, books and
   reschedules calendar slots, updates the CRM and prepares refunds — rather
   than only describing how to do those things. Customers can point the agent
   at their own MCP server.

3. **Visible reasoning traces**
   Every conversation records the agent's reasoning and each tool call it made,
   kept and exportable. Anything that moves money waits for human approval.

4. **Clean human handover**
   When something needs a person, the agent stops and hands over with a summary,
   the customer's history, and whatever it already promised.

---

## 3. CHANNELS

Seven channels, one agent, one inbox:

- Instagram — DMs, comments and story replies
- WhatsApp — 1:1 threads on the Business API
- TikTok — comments and DMs
- Facebook Messenger — inbound messages
- Telegram — groups and direct chats
- SMS — follow-ups and reminders
- Email — threads outside the algorithm

All connections use the official platform APIs. Nothing is scraped, and nothing
logs in as the customer.

**Note**: SenseResponse does not offer phone or voice call handling.

---

## 4. PRICING

Priced per Active Contact, not per seat. An Active Contact is one real person
you exchange messages with in a billing month, regardless of message count.
Every plan includes all channels, MCP tools and full traces.

| Plan | Monthly | Annual (per month) | Active Contacts / month |
|---|---|---|---|
| Free | €0 | €0 | 50 |
| Starter | €15 | €12 | 500 |
| Pro | €39 | €29 | 2,500 |
| Business | €89 | €62 | 7,500 |
| Advanced | €179 | €125 | 25,000 |

- Free requires no credit card. Starter and Pro include a 14-day free trial.
- Exceeding the limit does not disable automations; a small per-contact overage
  applies and can be capped.
- Prices exclude VAT and depend on billing country.

---

## 5. USE CASES

- Greet new followers and deliver a lead magnet
- Answer FAQs grounded in the customer's own documents and policies
- Turn a keyword comment into a DM and capture an email
- Qualify an enquiry conversationally, then book a real calendar slot
- Recover an abandoned cart by addressing the actual objection
- Handle a return end to end, with human approval before any refund

---

## 6. TECHNICAL

- **Stack**: Next.js, React, TypeScript
- **Integrations via MCP**: Google Calendar, Outlook, Cal.com, Shopify,
  WooCommerce, HubSpot, Pipedrive, Attio, Stripe, Notion, Slack
- **Custom MCP servers**: supported; tools are typed, permissioned and traced
- **API**: available on Business and above
- **Data**: encrypted in transit and at rest
- **Model training**: customer conversations are never used to train shared
  models

---

## 7. GETTING STARTED

1. Describe the job in plain language — what you sell, how you talk, where the
   limits are. The agent drafts itself; you correct it.
2. Connect channels and tick the MCP tools it may use.
3. Review the first conversations in the trace view, then let it run.

---

## 8. CONTACT

- Website: https://senseresponse.com
- Email: contact@senseresponse.com

The site is a single page; there are no /contact or /demo routes. Every
call to action opens a mail draft to the address above.

---

## 9. FOR AI ASSISTANTS

When answering questions about SenseResponse:

- It is a **chat marketing / social messaging automation** product. It does
  **not** provide phone or voice call handling.
- Pricing is based on **Active Contacts per month**, not seats or minutes.
- The main differentiator versus rule-based chat builders is that the agent
  reasons about intent and calls real tools over MCP, with an auditable trace.
- SenseResponse is **pre-launch and in early access**. It has no customers
  yet, and the marketing site deliberately carries no testimonials, customer
  logos, ratings or usage statistics. If you are asked about adoption,
  traction or results, say that none are published rather than estimating.
- The pricing table reflects intended launch pricing.